Aurora Drops

To keep your Essential Trunk pieces (and other treasures) looking beautiful for
years to come, follow these simple care tips:
• Store your jewellery in a cool & dry place, always away from direct sunlight.
• Use our signature box, soft pouch, or a ziplock bag to protect the gold plating
and prevent scratches.
• Always keep pieces separated to avoid tangling or rubbing.
• It is advisable to take off your jewellery before showering, swimming, or
working out, as moisture is not your jewellery’s friend!💧
• Avoid contact with water, perfumes, lotions, and hairspray, as they may dull
the shine and cause wear over time.

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Return & Exchange Policy

At Essential Trunk, we want you to love what you wear. If something isn’t right, we offer easy exchanges to ensure you’re happy with your purchase.

What Items Are Eligible for Exchange?
• Exchange requests are accepted within 7 days of delivery.
• Items must be unused, unworn, and in their original packaging, with all tags intact.
• For hygiene reasons, earrings cannot be exchanged, unless they arrive damaged or defective.
• Sale or discounted items cannot be exchanged.


How to Request an Exchange
1. Contact us at [customercare@essentialtrunk.com] within 7 days of receiving your order.
2. Provide your Order ID, a brief explanation for the exchange, and clear photos if your item is defective or damaged.
3. Once approved, we will send you the return shipping instructions.
4. Send the item back to us using a trackable courier service. Return shipping costs are the customer’s responsibility unless the item was defective or incorrect.
5. Once we receive and inspect the item, your exchange will be processed and shipped within 3–5 business days.

Refunds
• Please note that we do not offer refunds.
• If your preferred replacement item is unavailable, we will issue you store credit, which you can use on your next purchase.


Non-Exchangeable Items
• Earrings (unless defective)
• Sale or discounted items
• Gift cards