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Refund policy

Refund Policy
We do not offer refunds under any circumstances.

Exchange Policy
If you receive a defective or damaged product, we are happy to offer an exchange. To be eligible, you must provide an unboxing video of the package within 2 days of delivery and email it to us at customercare@essentialtrunk.com

Please note:

Exchanges are only valid for products with manufacturing defects or damages upon delivery.
We do not accept exchanges for damages caused by normal wear and tear, breakage, or scratches after 7 days of receiving the product.
You’ll need to ship the product back to our warehouse to initiate the exchange. Once it passes our quality check, we will dispatch your replacement.

Our Customer Care team will be happy to guide you through the process. You can reach out to us any time at customercare@essentialtrunk.com. A member of our team will respond within 48 hours.

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Email: customercare@essentialtrunk.com

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